Frequently Asked Questions

Have questions? We’ve got answers! Browse through our frequently asked questions below to find helpful information.

Odoo FAQs

What is Odoo?

Odoo is a fully integrated, all-in-one ERP platform designed to help small and medium enterprises streamline their operations, manage finances, and improve overall efficiency.

Which business processes does Odoo cover?

Odoo offers a wide range of modules covering accounting, sales, CRM, inventory management, HR, and more. You can mix and match modules to address your specific business needs.

How is Odoo different from other ERP systems?

Odoo is lightweight yet powerful, delivering enterprise-level functionality at an SME-friendly price. It’s also highly customizable and modular, making it easy to adapt to your existing processes.

Is Odoo cloud-based or on-premise?

We primarily offer Odoo as a cloud-based solution for convenient access, automated updates, and lower upfront costs. However, we can arrange on-premise deployments if your business requires it.

How much does Odoo cost?

Costs depend on the modules selected and the number of users. We provide flexible monthly or annual subscription plans, ensuring transparent and scalable pricing for your budget.

Can Odoo integrate with our existing tools?

Absolutely. Odoo supports API integrations with popular software and services, such as payment gateways, eCommerce platforms, and third-party accounting systems.

How do we implement Odoo in our business?

Our typical implementation roadmap includes a discovery phase, system configuration, data migration, user training, and go-live support. Timelines are customized to fit your organization’s size and goals.

How secure is our data in Odoo?

We rely on secure cloud hosting (including SSL encryption, regular backups, and role-based access controls) to safeguard your data. Our team follows best practices to ensure ongoing data protection.

What kind of support does Xcitech provide?

We offer phone, email, and ticket-based support, plus periodic system health checks. Our team also handles system maintenance and upgrades to keep your Odoo deployment current and stable.

How quickly can we add new modules or features?

Odoo’s modular structure allows you to activate additional functionalities as your business evolves. Our consultants will guide you through the process to ensure minimal disruption.

How can I avail of your Odoo services?

For more detailed information or to schedule a demo, Contact Us. We’re here to help your SME thrive with a reliable, scalable Odoo ERP solution.

SSAaaS FAQs

What is Staff Augmentation and how does it benefit my business?

Staff augmentation is a service where businesses hire dedicated remote professionals (contractors) to work alongside their in-house teams. This approach provides flexibility, cost savings, and access to a global talent pool, allowing you to quickly fill skills gaps without the overhead of full-time in-office employees.

How do you ensure the quality and reliability of the contractors?

We have a strict recruitment process that includes skills testing, background checks, and interviews. Our contractors are also provided with benefits to enhance retention and motivation, ensuring that you work with committed and reliable professionals.

Do I have control over the day-to-day tasks of the contractor?

Yes. While we handle HR, payroll, and administrative oversight, you retain control over daily tasks and project direction. This ensures the contractor’s priorities align perfectly with your business goals.

How do time zones and communication work?

We coordinate with you to match the contractor’s working hours to your preferred time zone, as much as possible. We also establish clear communication channels (e.g., Slack, email, Zoom) and set up regular check-ins to keep everyone aligned.

What if I need more staff or a different skill set in the future?

Simply reach out to us with your new requirements. We can quickly source additional talent or replace existing roles as your business needs evolve. We have streamlined processes and forms for requesting additional manpower or changing existing staff.

How are payments and billing managed?

We offer flexible payment models—hourly, monthly retainer, or project-based. You’ll receive itemized invoices based on the agreed-upon structure. Our finance team will coordinate any necessary tax withholding or statutory contributions as required by local regulations.

Is there a minimum contract term or commitment?

We typically recommend an initial engagement of at least three to six months for smooth onboarding and productivity. However, specific contract terms are flexible and can be customized to your project timeline and needs.

Do the contractors have access to employee benefits?

Yes. Even though they are classified as independent contractors, our company provides benefits like health insurance or paid time off (depending on local regulations and the agreed package). This boosts contractor motivation and retention.

How do you handle confidentiality and data security?

We use Non-Disclosure Agreements (NDAs), secure communication channels, and strict data privacy policies. Contractors receive training on data security best practices, and we follow relevant regulations (e.g., GDPR) to protect all client data.

What happens if I’m not satisfied with the contractor’s performance?

We encourage open communication and regular feedback. If performance issues arise, we’ll work with you and the contractor to address them quickly. In cases where a replacement is needed, we can facilitate a transition to a new contractor to minimize any disruption to your business.

How can I avail of your SSaaS services?

For any additional questions or to discuss your specific needs, please Contact Us. We’re here to help you find the best staffing solutions for your business!

AI Roadmap Service for MSMEs - FAQs

What is the AI Roadmap Service?

The AI Roadmap Service is a structured program designed to help Micro, Small, and Medium Enterprises (MSMEs) transition from manual or disconnected systems to AI-powered operations. It provides guidance on adopting digital tools, automating processes, and leveraging AI for business growth.

Why should my MSME adopt AI and digital tools?

Adopting AI and digital tools can:

• Save time by automating repetitive tasks.

• Improve customer experiences with personalized services.

• Enhance decision-making with data-driven insights.

• Boost efficiency and reduce operational costs.

My business is not tech-savvy. Can I still use this service?

Yes! The roadmap is tailored for businesses at all levels of digital maturity. We start by assessing your current systems and provide step-by-step guidance to ensure a smooth transition.

What kind of businesses can benefit from this service?

Any MSME can benefit, whether you’re in retail, manufacturing, services, or any other sector. If you’re using manual processes or basic tools like email, MS Office, or social media, this service is ideal for you.

What tools or technologies will you help us implement?

We recommend tools based on your needs, such as:

• Communication: Google Workspace or Microsoft 365.

• Automation: CRM systems like Zoho or HubSpot.

• Marketing: AI tools for social media management and email campaigns.

• Operations: Inventory management and accounting tools like QuickBooks or FreshBooks.

Do we need to invest in expensive AI tools?

Not necessarily. Many affordable and user-friendly AI tools are available for small businesses. We’ll help you identify cost-effective solutions that align with your budget and goals.

What does the project timeline look like?

The roadmap typically follows these phases:

1. Assessing your current digital landscape.

2. Establishing digital foundations.

3. Automating basic processes.

4. Introducing AI tools for marketing, operations, and analytics.

5. Training your team.

The timeline can be customized based on your business’s size and pace.

Will my team receive training on new tools?

Yes, training is a key part of the roadmap. We ensure that your team understands how to use the tools effectively and feels confident in adopting new technologies.

How much does the service cost?

The cost depends on the complexity of your business needs, the tools required, and the level of support needed. After an initial assessment, we provide a customized proposal with a detailed cost breakdown.

How do I get started?

Getting started is easy! Contact us for an initial consultation. We’ll assess your current systems, discuss your business goals, and develop a tailored roadmap for your digital and AI transformation.

Need to know more?

If you have further questions, feel free to reach out. We’re here to help make your AI journey smooth and successful!

AI Prompt Engineering and Automation Services for MSMEs - FAQs

What is AI Prompt Engineering, and how can it help my business?

AI Prompt Engineering involves creating precise instructions (prompts) that enable AI systems to perform tasks effectively. This can help your business by automating repetitive tasks, enhancing customer service, generating insights, and improving operational efficiency.

How can automation benefit my business operations?

Automation streamlines workflows, reduces manual effort, and minimizes errors. It can be applied to various processes such as managing customer inquiries, inventory tracking, generating invoices, and creating marketing content. This allows you to save time and focus on growing your business.

Is my business ready for AI and automation?

To determine your readiness, we conduct a comprehensive assessment of your digital infrastructure, processes, and team skills. Our tools help identify areas where AI can make a meaningful impact and create a customized plan for implementation.

How much does this service cost?

We offer three subscription plans tailored to different business needs:

• Starter Plan: $100/month for basic AI tools and support.

• Growth Plan: $300/month for more advanced tools and team training.

• Enterprise Plan: $1,000/month for comprehensive AI integration and 24/7 support.

The final cost depends on your chosen plan and specific requirements.

How long does it take to implement AI solutions in my business?

The implementation process varies based on the complexity of your needs.

• Assessment & Strategy Development: 2–4 weeks.

• Implementation & Training: 4–8 weeks.

• Ongoing Support: Continuous based on your subscription plan.

Do I need technical expertise to use AI tools?

No, our service is designed for non-technical users. We provide training for your team to ensure they understand how to use the tools effectively. Our goal is to make AI accessible and easy to use for all employees.

What kind of AI tools will you implement for my business?

We select tools based on your specific needs. Examples include:

• AI chatbots for customer support.

• Automated data analysis and reporting.

• Marketing tools for personalized campaigns.

• Workflow automation software for repetitive tasks.

Will my data be secure with AI systems?

Yes, data security is a top priority. We ensure all AI tools comply with industry-standard security protocols. Additionally, we implement best practices for data protection, including encryption and access controls.

What kind of support do you offer after implementation?

We provide ongoing support tailored to your subscription plan:

• Regular updates and optimizations.

• Helpdesk for troubleshooting.

• Consultations to explore new AI opportunities as your business grows.

How can I get started with your services?

Getting started is easy:

1. Contact us to schedule an initial consultation.

2. Complete our AI Readiness Survey.

3. We will develop a customized plan and begin implementation.

AI as a Service (AIaaS) FAQs

What is AI as a Service (AIaaS)?

AIaaS is a subscription-based service that provides SMEs with affordable, easy-to-use AI tools to automate operations, improve sales, and digitally transform their businesses. It includes features like sales automation, inventory tracking, and customer service chatbots.

Who is AIaaS for?

AIaaS is designed for micro, small, and medium enterprises (MSMEs) in sectors such as retail, food services, manufacturing, agriculture, and services. It is ideal for businesses with minimal digitalization experience looking to modernize operations affordably.

How much does it cost?

We offer three subscription packages:

• Starter Package: PHP 1,500/month – Basic tools like inventory tracking and simple chatbots.

• Growth Package: PHP 3,000/month – CRM integration, sales automation, and analytics.

• Enterprise Package: PHP 5,000/month – Advanced AI tools like predictive analytics and marketing automation.

Do I need to have prior technical knowledge to use AIaaS?

No! AIaaS is designed to be user-friendly, with minimal setup and an intuitive interface. We also provide training and onboarding support to ensure you can use the tools effectively.

What benefits can my business expect from AIaaS?

With AIaaS, you can:

• Save time by automating repetitive tasks.

• Increase sales through targeted customer insights.

• Improve efficiency in inventory and operational management.

• Make better decisions with real-time data analytics.

What industries can benefit from AIaaS?

AIaaS can be applied across various industries, including:

• Retail: Inventory tracking, sales forecasting.

• Food Services: Automated reservations, supply management.

• Manufacturing: Process optimization, predictive maintenance.

• Agriculture: Crop planning, demand forecasting.

What kind of support will I receive?

Our team provides:

• Free onboarding sessions to set up your AI tools.

• Ongoing customer support via email, chat, or phone.

• Access to webinars and training materials to maximize your subscription.

How can I get started with AIaaS?

Getting started is easy:

1. Choose a subscription package based on your needs.

2. Sign up on our website or contact us directly.

3. We’ll guide you through the setup process and provide a free onboarding session.

Can I customize the services for my business?

Yes! We offer add-ons and customized AI solutions tailored to your specific business requirements. Contact our team for a consultation to discuss your needs.

What happens if I’m not satisfied with the service?

We offer a 30-day free trial for you to test our services risk-free. If you’re not satisfied, you can cancel your subscription anytime without additional charges.

Have more questions?