Frequently Asked Questions

Odoo is a fully integrated, all-in-one ERP platform designed to help small and medium enterprises streamline their operations, manage finances, and improve overall efficiency.

Odoo offers a wide range of modules covering accounting, sales, CRM, inventory management, HR, and more. You can mix and match modules to address your specific business needs.

Odoo is lightweight yet powerful, delivering enterprise-level functionality at an SME-friendly price. It’s also highly customizable and modular, making it easy to adapt to your existing processes.

We primarily offer Odoo as a cloud-based solution for convenient access, automated updates, and lower upfront costs. However, we can arrange on-premise deployments if your business requires it.

Costs depend on the modules selected and the number of users. We provide flexible monthly or annual subscription plans, ensuring transparent and scalable pricing for your budget.

Absolutely. Odoo supports API integrations with popular software and services, such as payment gateways, eCommerce platforms, and third-party accounting systems.

Our typical implementation roadmap includes a discovery phase, system configuration, data migration, user training, and go-live support. Timelines are customized to fit your organization’s size and goals.

We rely on secure cloud hosting (including SSL encryption, regular backups, and role-based access controls) to safeguard your data. Our team follows best practices to ensure ongoing data protection.

We offer phone, email, and ticket-based support, plus periodic system health checks. Our team also handles system maintenance and upgrades to keep your Odoo deployment current and stable.

Odoo’s modular structure allows you to activate additional functionalities as your business evolves. Our consultants will guide you through the process to ensure minimal disruption.

For more detailed information or to schedule a demo, Contact Us. We’re here to help your SME thrive with a reliable, scalable Odoo ERP solution.   

We have a strict recruitment process that includes skills testing, background checks, and interviews. Our contractors are also provided with benefits to enhance retention and motivation, ensuring that you work with committed and reliable professionals. 

Yes. While we handle HR, payroll, and administrative oversight, you retain control over daily tasks and project direction. This ensures the contractor’s priorities align perfectly with your business goals. 

We coordinate with you to match the contractor’s working hours to your preferred time zone, as much as possible. We also establish clear communication channels (e.g., Slack, email, Zoom) and set up regular check-ins to keep everyone aligned. 

Simply reach out to us with your new requirements. We can quickly source additional talent or replace existing roles as your business needs evolve. We have streamlined processes and forms for requesting additional manpower or changing existing staff. 

We offer flexible payment models—hourly, monthly retainer, or project-based. You’ll receive itemized invoices based on the agreed-upon structure. Our finance team will coordinate any necessary tax withholding or statutory contributions as required by local regulations. 

We typically recommend an initial engagement of at least three to six months for smooth onboarding and productivity. However, specific contract terms are flexible and can be customized to your project timeline and needs. 

Yes. Even though they are classified as independent contractors, our company provides benefits like health insurance or paid time off (depending on local regulations and the agreed package). This boosts contractor motivation and retention. 

We use Non-Disclosure Agreements (NDAs), secure communication channels, and strict data privacy policies. Contractors receive training on data security best practices, and we follow relevant regulations (e.g., GDPR) to protect all client data. 

We encourage open communication and regular feedback. If performance issues arise, we’ll work with you and the contractor to address them quickly. In cases where a replacement is needed, we can facilitate a transition to a new contractor to minimize any disruption to your business.  

All interested OSY are welcome, regardless of their educational background. Basic computer literacy and internet access are recommended so participants can practice prompts and work on real-time AI interfaces.   

No. This training is focused on teaching you how to communicate effectively with AI tools through well-structured prompts. If you can type, navigate the internet, and have basic writing skills, you can learn prompt engineering. 

The program consists of 4 sessions, each lasting about 3–4 hours. This can be done over a few days or spread out over a couple of weeks, depending on your schedule and preferred pacing.  

You’ll need a computer or laptop with a stable internet connection. A smartphone or tablet can work for basic practice, but having a laptop/desktop provides a better learning experience. You’ll also need an active email account to register for GPT platforms (like ChatGPT). 

• Session 1: Introduction to GPT and AI fundamentals 

• Session 2: Crafting effective prompts 

• Session 3: Advanced prompt engineering techniques and use cases 

• Session 4: Applying GPT skills for online job opportunities (portfolio creation, freelancing tips, etc.)  

This depends on the organization or institution offering the program. Some may provide it free of charge for OSY, while others might require a minimal fee to cover materials and resources. Check with your training provider for specific costs and available scholarships.   

With prompt engineering skills, you can explore roles like: 

• Content Writer: Blogs, articles, social media posts 

• Virtual Assistant: Email handling, scheduling, research tasks 

• Customer Support/Service: Crafting FAQ responses, handling common inquiries 

• E-commerce Content Creator: Writing product descriptions, marketing copy 

These jobs are often remote-friendly, allowing you to work from home or anywhere with an internet connection.  

Yes. Once you’ve completed all four sessions and submitted the required assignments or portfolio, you’ll be awarded a Certificate of Completion. This certificate can be added to your resume or freelancing profile to showcase your new AI skills. 

You can contact the training organizer or visit their official website for the registration process and upcoming training schedules. If you have additional questions, feel free to reach out via email or phone (details provided by your training provider). 

Feel free to email us at info@xcitech.org or send us a message on one of our social media channels. We’re here to help you succeed in your journey toward remote work and AI-driven opportunities!     

The AI Roadmap Service is a structured program designed to help Micro, Small, and Medium Enterprises (MSMEs) transition from manual or disconnected systems to AI-powered operations. It provides guidance on adopting digital tools, automating processes, and leveraging AI for business growth.   

Adopting AI and digital tools can: 

• Save time by automating repetitive tasks. 

• Improve customer experiences with personalized services. 

• Enhance decision-making with data-driven insights. 

• Boost efficiency and reduce operational costs.    

Yes! The roadmap is tailored for businesses at all levels of digital maturity. We start by assessing your current systems and provide step-by-step guidance to ensure a smooth transition.  

Any MSME can benefit, whether you’re in retail, manufacturing, services, or any other sector. If you’re using manual processes or basic tools like email, MS Office, or social media, this service is ideal for you.    

We recommend tools based on your needs, such as: 

• Communication: Google Workspace or Microsoft 365. 

• Automation: CRM systems like Zoho or HubSpot. 

• Marketing: AI tools for social media management and email campaigns. 

• Operations: Inventory management and accounting tools like QuickBooks or FreshBooks.  

Not necessarily. Many affordable and user-friendly AI tools are available for small businesses. We’ll help you identify cost-effective solutions that align with your budget and goals. 

The roadmap typically follows these phases: 

1. Assessing your current digital landscape. 

2. Establishing digital foundations. 

3. Automating basic processes. 

4. Introducing AI tools for marketing, operations, and analytics. 

5. Training your team. 

The timeline can be customized based on your business’s size and pace.    

Yes, training is a key part of the roadmap. We ensure that your team understands how to use the tools effectively and feels confident in adopting new technologies.

The cost depends on the complexity of your business needs, the tools required, and the level of support needed. After an initial assessment, we provide a customized proposal with a detailed cost breakdown.  

Getting started is easy! Contact us for an initial consultation. We’ll assess your current systems, discuss your business goals, and develop a tailored roadmap for your digital and AI transformation. 

  If you have further questions, feel free to reach out. We’re here to help make your AI journey smooth and successful! 

AI Prompt Engineering involves creating precise instructions (prompts) that enable AI systems to perform tasks effectively. This can help your business by automating repetitive tasks, enhancing customer service, generating insights, and improving operational efficiency.   

Automation streamlines workflows, reduces manual effort, and minimizes errors. It can be applied to various processes such as managing customer inquiries, inventory tracking, generating invoices, and creating marketing content. This allows you to save time and focus on growing your business. 

To determine your readiness, we conduct a comprehensive assessment of your digital infrastructure, processes, and team skills. Our tools help identify areas where AI can make a meaningful impact and create a customized plan for implementation.  

We offer three subscription plans tailored to different business needs: 

• Starter Plan: $100/month for basic AI tools and support. 

• Growth Plan: $300/month for more advanced tools and team training. 

• Enterprise Plan: $1,000/month for comprehensive AI integration and 24/7 support. 

The final cost depends on your chosen plan and specific requirements.     

The implementation process varies based on the complexity of your needs. 

• Assessment & Strategy Development: 2–4 weeks. 

• Implementation & Training: 4–8 weeks. 

• Ongoing Support: Continuous based on your subscription plan.   

No, our service is designed for non-technical users. We provide training for your team to ensure they understand how to use the tools effectively. Our goal is to make AI accessible and easy to use for all employees.

We select tools based on your specific needs. Examples include: 

• AI chatbots for customer support. 

• Automated data analysis and reporting. 

• Marketing tools for personalized campaigns. 

• Workflow automation software for repetitive tasks. 

Yes, data security is a top priority. We ensure all AI tools comply with industry-standard security protocols. Additionally, we implement best practices for data protection, including encryption and access controls.

We provide ongoing support tailored to your subscription plan: 

• Regular updates and optimizations. 

• Helpdesk for troubleshooting. 

• Consultations to explore new AI opportunities as your business grows.

Getting started is easy: 

1. Contact us to schedule an initial consultation. 

2. Complete our AI Readiness Survey. 

3. We will develop a customized plan and begin implementation.  

AIaaS is a subscription-based service that provides SMEs with affordable, easy-to-use AI tools to automate operations, improve sales, and digitally transform their businesses. It includes features like sales automation, inventory tracking, and customer service chatbots. 

AIaaS is designed for micro, small, and medium enterprises (MSMEs) in sectors such as retail, food services, manufacturing, agriculture, and services. It is ideal for businesses with minimal digitalization experience looking to modernize operations affordably.

 We offer three subscription packages:

• Starter Package: PHP 1,500/month – Basic tools like inventory tracking and simple chatbots.

• Growth Package: PHP 3,000/month – CRM integration, sales automation, and analytics.

• Enterprise Package: PHP 5,000/month – Advanced AI tools like predictive analytics and marketing automation.

No! AIaaS is designed to be user-friendly, with minimal setup and an intuitive interface. We also provide training and onboarding support to ensure you can use the tools effectively. 

With AIaaS, you can: 

• Save time by automating repetitive tasks. 

• Increase sales through targeted customer insights. 

• Improve efficiency in inventory and operational management. 

• Make better decisions with real-time data analytics.   

AIaaS can be applied across various industries, including: 

• Retail: Inventory tracking, sales forecasting. 

• Food Services: Automated reservations, supply management. 

• Manufacturing: Process optimization, predictive maintenance. 

• Agriculture: Crop planning, demand forecasting.  

Our team provides: 

• Free onboarding sessions to set up your AI tools. 

• Ongoing customer support via email, chat, or phone. 

• Access to webinars and training materials to maximize your subscription. 

Getting started is easy: 

1. Choose a subscription package based on your needs. 

2. Sign up on our website or contact us directly. 

3. We’ll guide you through the setup process and provide a free onboarding session.  

Yes! We offer add-ons and customized AI solutions tailored to your specific business requirements. Contact our team for a consultation to discuss your needs.

We offer a 30-day free trial for you to test our services risk-free. If you’re not satisfied, you can cancel your subscription anytime without additional charges. 

Contact us at info@xcitech.org. We’re here to help!